Privacy Policy

^{Please read this Privacy Policy carefully to understand how we handle your personal data.}

Effective Date: July 18, 2025

Chandanaz ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.chandanaz.com), use our services, or interact with our brand. By using our services, you consent to the practices described herein.

Information We Collect

Personal Information: Name, contact number, email address, postal address.
Transaction Information: Order history, preferences, and payment details.
Device & Usage Information: IP address, browser type, access time, referring websites.
Location Data: Used for store locator and service relevance.
Communications: Records of your interactions with customer support or marketing campaigns.

How We Use Your Information

To fulfill orders and provide requested services.
To personalize your shopping experience and recommend relevant products.
To send order updates, promotional messages, and service communications.
To improve website functionality and customer service.
To detect and prevent fraud or illegal activities.
To comply with legal obligations.

Sharing of Information

With third-party service providers like payment gateways, courier partners, and IT services.
With marketing platforms and CRM tools under strict confidentiality.
With legal or regulatory authorities if required by law.
We ensure all third-party partners follow appropriate data protection standards.

Data Security

We take your data security seriously. Measures include:

SSL encryption for data transmission.
Secure cloud infrastructure and access control.
Periodic data audits and staff training.

However, no method of transmission over the internet is fully secure; hence, absolute security cannot be guaranteed.

Your Rights and Choices

Access and correct your personal information via your account or request.
Opt-out of marketing communications via unsubscribe link or customer care.
Request deletion of your account and associated data.
Withdraw consent for data processing (where applicable).

To make these requests, contact us at contact@chandanaz.com

Use of Cookies and Tracking

We use cookies to enhance user experience, store preferences, and analyze site traffic. You can control cookie settings via your browser. Disabling cookies may impact some features of the site.

Children's Privacy

Chandanaz does not knowingly collect or solicit personal data from individuals under 18 years of age. If we learn that we have collected personal data from a minor, we will delete that information immediately.

International Data Transfers

If you are accessing our website from outside India, please note that your data may be transferred to and stored in servers within India. We ensure appropriate safeguards for all such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Effective Date'. Continued use of our services after such changes constitutes your consent to the updated terms.