Job Summary

The Sales Head  will be responsible for driving revenue growth, customer engagement, and team performance across all jewellery showrooms operating under the Chandnaz brand. The role demands a strong leader with deep understanding of consumer behavior in the jewellery segment, sales management, team development, and store operations. The incumbent will lead a large team of showroom managers, sales executives, and support staff to deliver exceptional customer experience while meeting revenue and margin targets

Position Details

• Job Title: Sales Head
• Department: Retail Operations
• Reporting To: Director / Managing Director
• Experience Required: Minimum 15+ years in jewellery retail, including 5+ years in a leadership role Job Qualifications & Requirements

Job Qualifications & Requirements

• Graduate / Postgraduate in Sales, Retail, or Business Management
• Minimum 15+ years of experience in jewellery retail, including 5+ years in a leadership role with proven experience in managing multi-store operations
• Strong team leadership, interpersonal, and decision-making skills
• Deep understanding of customer buying behavior and regional jewellery trends
• Willingness to travel frequently across store locations
• Proficiency in Microsoft Excel, purchase and sales planning tools, and ERP systems
• Analytical mindset with ability to derive insights from stock data, margin reports, and sell-through analysis
• Excellent interpersonal, leadership, and team management skills
• Willingness to travel for vendor visits, trade fairs
• Fluency in English and Hindi languages is preferred, knowledge of Telugu will be an added advantage

Key Responsibilities

• Develop and execute sales strategies aligned with seasonal trends, festive calendars, and consumer buying patterns.
• Set monthly and annual sales targets for all showrooms and monitor achievement at store and team level.
• Analyze sales performance data to identify trends, gaps, and growth opportunities.
• Supervise day-to-day retail operations of all the 7 jewellery showrooms.
• Lead showroom managers and ensure consistent customer service, stock handling, and visual merchandising standards.
• Implement SOPs for sales, billing, product display, and staff grooming.
• Monitor staff performance and manage incentive programs to drive high performance.
• Ensure high levels of customer satisfaction and consistent in-store experience across locations.
• Build and nurture relationships with HNI/VIP clients and oversee loyalty program implementation.
• Coordinate with Purchase and Inventory teams to ensure availability of fast-moving and high-margin products.
• Review stock allocation and replenishment across stores to manage inventory and reduce aged stock.
• Work with Marketing and MarCom teams to align promotions, campaigns, and local offers.
• Identify training needs and coordinate regular programs on product knowledge and sales techniques.
• Prepare weekly and monthly sales performance reports for leadership with actionable insights.